1. What is keyholding and why do I need it for my property on the Costa del Sol?

Keyholding is a premium service where a trusted company securely holds the keys to your property and performs regular inspections, emergency call-outs, and access coordination. It’s essential for non-resident homeowners to ensure the safety, upkeep, and smooth running of their second home while they are away.

2. How often will my property be checked with your keyholding service?

We include two standard visits per month, during which we carry out a comprehensive checklist covering plumbing, ventilation, security, and more. Additional visits (e.g., after storms or alarm activations) can also be arranged depending on your needs.

3. What areas do you cover in the Costa del Sol?

STELI HOMES offers property management services throughout the Costa del Sol, including Marbella, Estepona, Benahavís, Mijas, and surrounding areas. If your property is slightly outside this range, please contact us—we may still be able to help.

4. Can you prepare my property for guests or my own arrival?

Absolutely. We offer a full arrival preparation service, including professional cleaning, fresh laundry, and personalized grocery shopping. We make sure everything is in perfect condition before anyone steps through the door.

5. Are your cleaning and laundry services available without a full management package?

Yes. All our services—including cleaning, laundry, and grocery shopping—can be booked individually. We are happy to tailor our support to your specific lifestyle and property needs.

6. Is STELI HOMES insured and licensed?

Yes, we are fully insured and operate with complete transparency and professionalism. Your home is your sanctuary, and we treat it with the same care and responsibility as we would our own.

7. How do I receive updates about my property?

You’ll receive regular updates and visual reports via email or WhatsApp. We also offer immediate communication if anything urgent arises—ensuring you're always informed, wherever you are.

8. How do I get started with STELI HOMES?

Simply contact us to schedule a personal consultation. We’ll visit your property, discuss your needs, and create a tailored service package just for you. No obligation—just honest advice and luxury-level support.

9. Can you air out the property before we arrive?

Yes! Part of our keyholding and guest prep includes opening windows and shutters to naturally ventilate the space, leaving your home fresh and welcoming.

10. Can you provide a custom grocery list or welcome pack?

Definitely. We can personalise your grocery delivery based on your preferences—whether you want just the essentials or a beautifully curated welcome basket with wine, local treats, and fresh flowers.

11. Do you clean outdoor areas like terraces and patios?

Yes—we take care of exterior spaces like terraces, garden furniture, and poolside areas to keep them guest-ready and sparkling clean.

12. Is your service pet-friendly?

Absolutely. We understand that many of our clients travel with pets or have furry friends living at the property. Just let us know and we’ll take this into account during inspections and cleanings.

13. Can I request last-minute services if my plans change?

We do our best to accommodate short-notice requests, especially for returning homeowners or unexpected guests. The earlier you notify us, the better we can arrange everything to our usual high standard.

14. Do you offer emergency assistance if something goes wrong?

Yes—we act as your on-the-ground contact for anything urgent. If something unexpected happens, we’ll assess the situation, notify you immediately, and help coordinate a solution.